Avaya Aura Contact Center
| Event Type: | Free Webinar |
| Date/Time: | Thursday, August 26, 2010, 10:00 - 11:00 AM CDT |
| Location: | At your desk |
| Presenters: | Ben Spitzer, Contact Center Practice Manager, Cross Telecom Coleen Frink, Contact Center Specialist, Cross Julie Johnson, Applications Specialist, Cross |
| View Slides: |  Contact Centers Go Social |
| Replay: | Watch Webinar Now >> |
This session is an opportunity to learn more about Avaya and Nortel legacy contact center solutions. We’ll compare terminology and take a first hand look at what’s new.
If you’ve already heard the launch announcement, this session will take the discussion one step further to help you understand platform choices, compare routing and queuing to resource selection, and work assignment. You will be able to see how Aura CC makes CTI/screen pop easier and prepare you for multimedia contact handling. We’ll take a look at workflow creation tools and the agent desktop. We'll be prepared to discuss important dates and other roadmap announcements as well.
Upcoming Events:
Past Events:
Avaya Aura Contact Center | 8/26/10
Social Networking in Enterprise Communications | 7/20/10
SIP Demystified | 6/30/10
Avaya Voice Portal Solutions for Self Service Applications | 6/24/10
Avaya ACE - Driving Innovation Beyond Voice | 5/27/10
Cross at The Art of Evolution: Global Connect 2010 | 4/18/10
Avaya/Nortel Enterprise Solutions Integrated Roadmap | 2/10/10
Avaya Call Center: Basics and Beyond | 9/10/09
Avaya Maintenance
Through a broad approach to customer support, Cross provides flexible options that can help you minimize the complexity of your maintenance service. As an Avaya Platinum BusinessPartner and Avaya Platinum DevConnect Partner, CrossNet Maintenance Services is uniquely positioned to provide world-class maintenance services for your Avaya communications system.
The Countdown
Cross presents an online show hosted by CTO David Lover. Each 15 minute episode offers an entertaining look at hot topics, answers to viewer questions, and interviews with industry experts. Have fun and learn in the time it takes for a coffee break!
